Frequently Asked Questions (FAQs)
💬 General
Where is Julia Moro based?
Julia Moro is an online fashion brand offering worldwide shipping. Our team operates globally, and our mission is to deliver high-quality fashion to your doorstep, no matter where you are.
How can I contact customer support?
You can email us atjuliamorohelpdesk@gmail.com and we’ll respond within 24–48 business hours.
📦 Orders & Shipping
How long does shipping take?
If you have any questions or concerns about your shipment, please contact us and we will be happy to assist you.
avenziohelpdesk@gmail.com
Do you provide a tracking number?
Yes! Once your order ships, you’ll receive a tracking link via email so you can follow its journey.
Do you ship internationally?
Yes, we ship to many countries, including the USA, UK, Canada, and across Europe. You’ll see available shipping options at checkout.
Payments & Security
Is it safe to shop on your website?
Absolutely. Our website is SSL-secured and we use trusted payment gateways to protect your information.
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, and other major payment methods.